Here is a list of questions that we are often asked. If your question is not here, please do contact us instead and we’ll be pleased to answer your query about any of our services.
How do I enrol?
You will receive a confirmation and an invoice 48 hours prior to the first lesson of the term (or pack of lessons) or the next lesson (if paying weekly or for workshops, events…)
Can I pay by the session, rather than for the whole term?
For private tuition, you can pay for one lesson or multiple lessons.
For groups and classes you must pay the full term.
For semi-private tutoring the minimum number of lessons to be paid is 4.
We do not accept deposits nor instalments.
We reserve the right to cancel lessons if payment has not been made in due time.
What payment methods do you accept?
You can pay by EFT to the bank account nominated on the invoice, no later than 24 hours prior to the class/lesson. This is our preferred payment method as this streamlines our process and we have very little time between classes. Alternatively we will accept cash payments prior to a private session or a group class.
What happens if I get sick, cannot attend, have to cancel?
24 hours notice is required for any change of the private tuition schedule unless there is an unexpected illness or event in which case notification must be received before 11.00am on the day of tutoring. Failure to provide the required notice will result in the full fee being charged.
A tutor will wait for a private tutoring/coaching student for 10 minutes from the start time of a tutoring session. If a student does not arrive by that time the session will be considered cancelled with no advice and the student will be charged for the session. Lateness reduces the time available for tuition. It is a student’s responsibility to be on time. No refund is available in case of lateness.
A private lesson may be rescheduled provided that 1 working day notice (Monday 9.30 am to Saturday 1 pm) is given. Rescheduling is subject to tutor and classroom availability. We also do our best to reschedule semi-private lessons. Please contact Almaje as early as possible.
If you are enrolled in a group class, and become unavailable during the term, we do not give refunds. We will discuss the situation with you and suggest how we may still help you achieve your French goals, depending on the circumstances.
How many students are there in the groups?
Group sizes vary between 5 and 12 (unless specifically stated in a program presentation page).
Almaje reserves the right to offer a semi-private option at a different price or cancel a class if enrolment does not meet the minimum requirement of students (5) by the start of the term. In that case, any paid fees will be fully refunded.
Do you provide tutoring outside of Camberwell?
- We run most classes at our Camberwell study rooms. If you can never come to Camberwell, discuss with us the option of tuition at home or via Skype. A surcharge applies if our tutors come to your house or an agreed venue.
- If you are temporarily unable to attend your normal coaching or tutoring program as a result of illness or accident, please talk with us so we can work out an alternative solution – via Skype or other method
- We also go to some schools for VCE support programs organised with the school teachers. If this is of interest to you as a teacher, please contact us to discuss how we can make it easier for you to help your students get top results
- If you are a business looking to organise a team course, talk to us about your requirements in terms of the program, method and location.
How to connect with Almaje for Successful Skype Video Calls
3 easy steps if you are already a Skype user
- Agree and schedule your video call with your tutor/coach
- Request a contact connection to Almaje in the Skype contact menu, PRIOR TO your first Almaje video call.
- Organise yourself in time for the call, for an effective session:
- Set yourself up in a quiet room where there will be no disruption, and you can focus fully on the call
- Prepare your books, your work, your questions…
- Grab your headset (using one eliminates unwanted background noises)
- Open Skype and Click on the video call button at the time of your scheduled call. Punctuality is as essential as when you come to the study room.
Your extra step, if you have never used Skype before
- You can use a desktop computer or a laptop or a tablet. Screen sharing is best done on a lap top or desktop.
- If your device does not have a built-in camera, obtain a webcam, they are quite affordable these days.
- Equip yourself with a headphone/microphone headset.
- The quality of the video call is typically good on all brooadband, cable and wifi tablet connections. It may be a little slower on mobile tablet connections. Session quality will be a function of the quality of your internet connection on the day. On the rare occasion that the video call is not good enough on the day, we can always switch to an audio call. We will guide you through that easy process.