Here is a list of questions that we are often asked. If your question is not here, please do contact us instead and we’ll be pleased to answer your query about any of our services.
How do I enrol?
You will receive a confirmation and an invoice 48 hours prior to the first lesson of the term (or pack of lessons) or the next lesson (if paying weekly or for workshops, events…)
Can I pay by the session, rather than for the whole term?
For private tuition, you can pay for one lesson or multiple lessons.
For groups and classes you must pay the full term.
For semi-private tutoring the minimum number of lessons to be paid is 4.
We do not accept deposits nor instalments.
We reserve the right to cancel lessons if payment has not been made in due time.
What payment methods do you accept?
You can pay by EFT to the bank account nominated on the invoice, no later than 24 hours prior to the class/lesson. This is our preferred payment method as this streamlines our process and we have very little time between classes.
What happens if I get sick, cannot attend, have to cancel?
24 hours notice is required for any change of the private tuition schedule unless there is an unexpected illness or event in which case notification must be received before 11.00am on the day of tutoring. Failure to provide the required notice will result in the full fee being charged.
A tutor will wait for a private tutoring/coaching student for 10 minutes from the start time of a tutoring session. If a student does not arrive by that time the session will be considered cancelled with no advice and the student will be charged for the session. Lateness reduces the time available for tuition. It is a student’s responsibility to be on time. No refund is available in case of lateness.
A private lesson may be rescheduled provided that 1 working day notice (Monday 9.30 am to Saturday 1 pm) is given. Rescheduling is subject to tutor availability. We also do our best to reschedule semi-private lessons. Please contact Almaje as early as possible.
If you are enrolled in a group class, and become unavailable during the term, we do not give refunds. We will discuss the situation with you and suggest how we may still help you achieve your French goals, depending on the circumstances.
I can’t find my link or my password to Almaje’s portal
You will need to update your password, simply follow the instructions on the screen.
Please keep your password safe and remember to use the portal as you will find there your scheduled lessons in the calendar, and lesson notes, links to downloadable documents and online resources.
How many students are there in the groups?
Group sizes vary between 4 and 12 (unless specifically stated in a program presentation page).
Almaje reserves the right to offer a semi-private option (2-3 students) at a different price or cancel a class if enrolment does not meet the minimum requirement of students (4) by the start of the term. In that case, any paid fees will be fully refunded.
Where do you provide tutoring?
- As we offer French tuition via Zoom (or Skype), we can tutor you wherever you live in Vitoria, as long as you have a stable internet connection. We can also tutor you/your child in-person in your home or office, in a number of Melbourne suburbs. A surcharge applies if our tutors come to your house or an agreed venue. The surcharge varies according to the tutor’s travel distance.
- We also go to some schools for VCE support programs organised with the school teachers. If this is of interest to you as a teacher, please contact us to discuss how we can make it easier for you to help your students get top results
- If you are a business looking to organise a team course, talk to us about your requirements in terms of the program, method and location.
How to connect with Almaje on Zoom Video Calls
Your link to your video tutoring call is in the home page and calendar on the student’s portal. When you click on the link, it launches Zoom automatically. All that is required is a stable internet connection.
Zoom is a video meeting platform that delivers a very good learning experience and group dynamics for students of all ages and skill levels. Our students have adapted very quickly and are very happy to continue with tutoring via video calls.
If you are new to Zoom we give you free assistance to get started. And you can read our here.
If your device does not have a built-in camera, please obtain a webcam, they are quite affordable these days. A headphone may improve the sound quality if you are experiencing problems.